Need a partner to provide after-sales and repair services to your customers?
We have assisted our customers in the following:
- Manufacturers who sell to local customers but have no local support team or service centre.
- Local importers who want to import foreign equipment for their customers but have problems providing repair and support services.
- Companies who need assistance in bolstering their support team on a temporary or permanent basis.
- Companies who want to outsource their support team.
We handle Return Merchandise Authorization (RMA) or
Return Goods Authorization (RGA) and service calls on behalf of our clients.
This portion of what some may call reverse logistics can be quite a costly process for companies. We help to resolve the issue with the clients’ customers first before escalating it further down the line.